All customers are charged at the time of purchase.

Placing an available item in your shopping cart and/or wishlist does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.

Yes, our mailers are branded and it will be apparent that the package has come from Ivory Ella. Please keep this in mind and observe tracking information when ordering gifts. 

The shipping insurance is a new program we are offering our customers for their orders. This insurance provides protection for shipments that are lost, broken, or stolen. This insurance is offered at checkout on the shipping page at checkout and there is an option to deselect the protection with the understanding that Ivory Ella will not be liable for lost, damaged, or stolen items. The cost is $0.98 for orders up to $100 and 1% of any order totaling over $100.  

Right now we are not accepting pre-orders on sold out items. However, you can sign up for restock notifications for specific items on our site, so you will be one of the first to know when the specific item you want is available again. Just choose the style and size shirt you want and click the "Notify Me" button on the product page.

You can enter the gift recipients address as the shipping address when you place an order, but at this time we cannot include gift messages or the option to gift wrap. However, our packing slips do not show the cost of the products that were ordered.

At this time, all of our gift cards are electronic and will be emailed to you after purchase. We hope to add physical gift cards to our online store in the future, but at this time cannot offer them.

We do offer physical gift cards at our retail store in Mystic, CT.

When you purchase a gift card, they are delivered by email and contain instructions to redeem them at checkout. After ordering a gift card you can print out the page with instructions or forward the email to the individual you are giving the gift card to. You can view our gift cards here.

Only one discount code can be used per order and can only be applied to regular price items. Sale items are excluded from further discounts.

Sale items are excluded from additional discount and promotions.

Yes of course! All orders include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number.

Yes! You can enter your tracking number here: https://www.dhl.com/global-en/home/tracking.html

We are not currently accepting returns. All items on the site are final sale and cannot be returned or exchanged.

Currently, all items on our site are final sale and cannot be returned or exchanged.

If you received an incorrect item or damaged item please email us immediately upon receipt at support@ivoryella.com.

You can earn Club Ella points by sharing, buying from, and interacting with Ivory Ella in different ways. You can see all the ways you can earn points by clicking here!

You can redeem your Club Ella points, once you have earned certain amounts. Once you earn 500 points, you can redeem for a $5 off code. For 750 points you can redeem for a $10 off code, and for 1000 points you can redeem for a $20 off code. To learn more on how to redeem points, check out the Earn Rewards link at the bottom of the site.

To find out point balances, please sign in to your Club Ella account here: https://ivoryella.com/pages/rewards

We launched Ivory Ella on April 18th, 2015.

Our facility is located in Westerly, Rhode Island. That is where we printing shop is and all of our orders are fulfilled from!

We donate 10% of net profits to savetheelephants.org! Our donations aid in the research of elephant behavior and ecology, the protection of elephants from ivory poachers and traffickers, and in raising awareness of the plight of the elephants.

Occasionally, we create special prints for t-shirts or items where we donate additional money to causes such as: The Breast Cancer Research Foundation, Project Sunshine, Hearts and Bones, and more!

We have donated over $2 million to savetheelephants.org and other charitable causes since April 2015!

Due to the dying process we recommend hand washing all shirts individually in cold water with a mild detergent for the first few washes. After that, please wash the shirt in cold water with like colors. We do not recommend the use of stain removers on our products as it can cause discoloration to the dye.

Check out our detailed fit and size guide for an easy way to determine what will be perfect for you! https://ivoryella.com/pages/fit-guide

Items marked as Final Sale cannot be returned or exchanged. 

Ivory Ella Online Winter Warehouse sale is valid on Ivoryella.com starting from 1/11/23 at 12AM EST. No discount code required, prices are marked. Exclusions apply. All sales are final, no returns, exchanges, or store credit. Sale items cannot be combined with other offers, promotions, membership discounts, or promo codes. It has no cash value and cannot be applied to previous purchases or gift cards. Price adjustments will only be offered on previous purchases that were made at full price within 10 days of the start of the sale date. Items already purchased on sale or with a promo code cannot be further discounted. Ivory Ella reserves the right to extend, modify, or discontinue this offer at anytime without notice. Free shipping is not available during our Online Winter Warehouse Sale.